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Product tour

Six steps, one system, no hand-offs lost.

Each part of Slatework passes its work to the next: a posting fills the pipeline, the pipeline books interviews, scorecards decide offers and offers become hires. Try each part below.

01 Sourcing and job boards

Write the posting once. Send it everywhere it should go.

Pick boards, set the pay range and see the posting as candidates will. Free boards cost nothing; paid boards are billed through Slatework, so finance gets one invoice.

Pay range (a year)
Job boards
Posting to
3 boards
Cost for 30 days
$0
Typical applicants
60
careers.brightkiln.example

Brightkiln Software · Customer team

Customer Success Manager

Lexington, KY · Hybrid (3 days in office)$68,000 – $84,000 a yearFull time

You’ll own a book of 60 mid-market accounts, run onboarding for new customers and be the person they call when something matters. You’ll work closely with support and product, and report to our Director of Customer Success.

What you’ll bring

  • Three or more years in customer success or account management for software
  • Calm, clear writing when a customer is frustrated
  • Comfort with renewals, health scores and a little data

Also posted on: Your careers page, Hirewire, Openroles

02 Shared pipeline

Stages that do the follow-up for you.

Add rules to any stage: send the scheduling link when someone enters Interview, ask for scorecards when the interview ends, and flag anyone who has waited too long.

Try the live pipeline board on the home page

  1. 1

    When a candidate enters Screen

    Send the phone screen booking link and assign the recruiter on the req.

  2. 2

    When the interview ends

    Ask each interviewer for their scorecard, with a reminder in chat after 20 hours.

  3. 3

    When someone waits 5 days in any stage

    Flag the card amber and add it to the weekly hiring review.

  4. 4

    When a candidate is rejected

    Send a kind, specific note within 48 hours, using the template for their stage.

03 Structured interviews

A scorecard that does the math.

Weight each competency by how much it matters for the role. Interviewers rate 1 to 4, and the weighted score turns into a recommendation before the debrief starts.

Strong hire
3.50 and above
Hire
2.75 to 3.49
No hire
2.00 to 2.74
Strong no hire
Below 2.00

Ratings: 1 Strong no, 2 No, 3 Yes, 4 Strong yes. Use the arrow keys to change a rating.

Ramona D. · Final interview

Customer Success Manager · scored by Estelle Fairbanks

Hire

  • Customer empathy30% weight

    “Tell me about a customer you turned around.”

  • Problem solving25% weight

    “Walk me through how you diagnosed a renewal at risk.”

  • Communication20% weight

    “Explain a product limit to a frustrated admin.”

  • Product knowledge15% weight

    “Demo one workflow you know well, in five minutes.”

  • Collaboration10% weight

    “When did you hand a problem to engineering well?”

Weighted score 3.25 / 4

04 Scheduling

Panels across four time zones, booked in one step.

Slatework reads each interviewer’s working hours and calendar, then proposes times that work for everyone. Candidates see them in their own time zone; interviewers see their own.

Interview panel

Working hours 9:00 a.m. to 5:00 p.m. in each interviewer’s own time, on weekdays.

    05 Offers and approvals

    Offers checked against the band before anyone sees them.

    Slatework compares every offer with the pay band for the role and routes it to the right approvers. Inside the band, the hiring manager signs off. Outside it, the people who own the budget do.

    Offer for Esmeralda P.

    Customer Success Manager · Level 2 · Hybrid

    Inside band

    $60,000Band $68,000 – $84,000$96,000

    Approvals

    1. 1Estelle Fairbanks, hiring manager · approves the offer

    06 Hiring reports

    The numbers your leadership team asks for.

    Every report filters by department, location and recruiter, and exports to CSV. These are from a 400-person customer’s last two quarters.

    Median time to hiredays, by month
    4530150MayJunJulAugSepOct2438
    Source of hire48 hires, two quarters
    ReferralsHirewireCareers pageOpenrolesCampusline1712964

    Walk through it with your own roles.

    Book a demo See integrations