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Latchline

Pricing

Pay for active onboardings, not empty seats.

An onboarding is active from kickoff until its handover is signed. Invite your whole team and every customer contact at no extra cost. Set your volume below and see the full quote before you talk to anyone.

Build your quote

Volume and billing

Count customers between kickoff and handover on a busy month. Above 400, type the number.

Billing
Plan

Add-ons

On every plan

No seats, no surprises.

  • Unlimited team members

    CSMs, sales, engineers and managers all included.

  • Unlimited customer contacts

    Customers join their portal with a magic link.

  • All fifteen playbooks

    Copy, edit or build your own from scratch.

  • Support from Reno

    Weekdays, 7:00 a.m. to 5:00 p.m. Pacific time.

Pricing questions

What counts as an active onboarding?Open

A customer board between its kickoff and its signed handover. Boards that are paused for more than 30 days, archived or still in draft don't count.

What happens if we go over our volume?Open

Nothing stops. We bill extra onboardings at your plan's rate for the month they were active, and suggest a plan change if it happens three months running.

Can we switch between monthly and annual billing?Open

Yes. Moving to annual applies the 15% discount from your next invoice; moving to monthly takes effect at the end of your annual term.

Do you offer nonprofit or startup pricing?Open

Registered nonprofits get 30% off the Team and Growth plans. Startups in their first two years can ask for Team at half price for the first year.