Contact
Talk to a roaster.
Real people answer every message, usually the same day. For an order, include your order number and we’ll get to it faster.
Send a message
Roastery & café
2101 Falls Road
Baltimore, MD 21211
Monday to Friday
7 am – 4 pm
Saturday
8 am – 3 pm
Sunday
Closed
Free public cupping every Saturday at 10 am.
Other ways to reach us
- Email: hello@firstcrack.example
- Phone: (410) 555-0140
- Wholesale: enquiry form
Questions we hear a lot
When will my coffee arrive?
Orders placed by Sunday night are roasted on Monday and shipped on Tuesday. Standard delivery takes 2–4 working days after that; express arrives the next working day after shipping.
How much does shipping cost?
Standard shipping is free on orders over $45 and $6 below that. Express is $12. Subscriptions always ship free, and you can pick up at the roastery for nothing.
Whole bean or ground?
Whole bean stays fresh for longer, so grind just before brewing if you can. If you don’t have a grinder, choose your brewer at checkout and we’ll grind it the morning it ships.
How long does a bag stay fresh?
Light roasts taste best from about a week to six weeks after the roast date printed on the bag; darker roasts peak a little sooner. Keep the bag sealed, away from light, and out of the fridge.
Can I change or pause my subscription?
Any time, up to the Friday before a roast. We email you two days ahead of every delivery with a link to skip, swap the coffee or change the schedule.
Are your bags recyclable?
Yes. Our bags are a single plastic (LDPE 4) with a recyclable valve, so they can go in store drop-off bins. Shipping boxes are recycled card.