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4,200 venues schedule with Orbit. Here is what changed for some of them, with the numbers from before and after.

saved per manager each week
5.5 h
fewer no-shows on average
31%
lower labor % of sales
4.2 pts
of shifts seen within an hour
94%
FernhillHOTELS Featured story

How Fernhill Hotels cut overtime by two thirds in six months

Four hotels, 410 people and three departments used to run on separate spreadsheets. Now housekeeping, front desk and kitchen share one schedule, and open shifts go to Fernhill’s own team before a staffing agency is ever called.

“Our people pick up extra shifts across hotels now. It’s better for them and it’s better for us.”

Kwame Asante, Director of operations

Overtime as % of hoursOrbit from June
9.2%May8.6%Jun6.1%Jul4.4%Aug3.5%Sep3.1%Oct
Agency spend
−61%
Open shifts filled in-house
83%

More stories

Showing 9 stories

  • Lanterncoffee Cafés & bakeries

    9 cafés · 140 people

    From Sunday-night spreadsheets to a 20-minute Thursday

    Time spent scheduling
    Before: 6 h a weekAfter: 35 min
    Missed shifts
    Before: 14 a monthAfter: 3 a month
    “The team handles their own swaps now. I just tap approve.”

    Hannah Okafor, Ops manager

    How they did it
    1. 1Imported last month’s schedule from a spreadsheet
    2. 2Built one template per café, then shared them
    3. 3Turned on swap approvals for weekends only
  • SALTWATERKITCHEN Restaurants

    2 restaurants · 58 people

    A third fewer no-shows with reminders and one-tap swaps

    No-shows
    Before: 9 a monthAfter: 6 a month
    Labor as % of sales
    Before: 31.5%After: 27.9%
    “If someone can’t make it, the shift is covered before I notice.”

    Diego Marín, General manager

    How they did it
    1. 1Connected Counterpad for hourly sales
    2. 2Moved all shift chat out of the group chat
    3. 3Set reminders two hours before each shift
  • FernhillHOTELS Hotels

    4 hotels · 410 people

    Agency spend cut by more than half across four hotels

    Overtime hours
    Before: 9% of hoursAfter: 3% of hours
    Agency staff spend
    Before: $23k a monthAfter: $9k a month
    “Open shifts go to our own people first. Agency is the last resort again.”

    Kwame Asante, Director of operations

    How they did it
    1. 1Set up departments for housekeeping, front desk and kitchen
    2. 2Shared open shifts across all four hotels
    3. 3Connected PeopleNest so new hires appear automatically
  • juniper&co Retail

    14 stores · 220 people

    Staffing for foot traffic instead of habit

    Schedules published
    Before: 2 days aheadAfter: 10 days ahead
    Sales per labor hour
    Before: $118After: $131
    “We stopped overstaffing quiet Tuesday mornings and doubled up on Saturday afternoons.”

    Ruth Achterberg, District manager

    How they did it
    1. 1Installed Footcount sensors at the busiest six stores
    2. 2Used labor targets per store
    3. 3Ran one district-wide template for sale season
  • NORTHPINE Retail

    6 stores · 95 people

    Weekend gaps went from weekly to rare

    Weekend coverage gaps
    Before: 11 a monthAfter: 1 a month
    Timesheet approval
    Before: 4 h a weekAfter: 25 min
    “Our weekend team finally knows their shifts more than two days ahead.”

    Elin Sørby, Retail operations lead

    How they did it
    1. 1Collected availability from the whole team in a week
    2. 2Turned on auto-fill for weekend shifts
    3. 3Sent timesheets to Paywell instead of retyping
  • Brightside Cafés & bakeries

    3 bakeries · 41 people

    Early shifts that people actually show up for

    Late 5 am arrivals
    Before: 18 a monthAfter: 4 a month
    Staff turnover
    Before: 68% a yearAfter: 41% a year
    “Fair schedules and fewer last-minute changes kept people with us.”

    Tom Achebe, Owner

    How they did it
    1. 1Published four weeks ahead instead of one
    2. 2Rotated early shifts fairly with auto-fill
    3. 3Used read receipts on bake-schedule changes
  • palomar Leisure

    5 theaters · 160 people

    Big premiere weekends without the panic

    Time to staff a premiere
    Before: 2 daysAfter: 3 hours
    Shifts covered by swaps
    Before: 22%After: 61%
    “Open shifts get claimed in minutes because people pick what works for them.”

    Ines Duarte, Theater manager

    How they did it
    1. 1Created event templates for premieres
    2. 2Offered extra shifts as open shifts across sites
    3. 3Connected Chatterbox for daily who’s-on posts
  • Tidewater Restaurants

    11 sites · 260 people

    Payroll errors almost disappeared

    Payroll corrections
    Before: 23 a monthAfter: 1 a month
    Admin time per site
    Before: 5 h a weekAfter: 1.5 h a week
    “Hours go to payroll exactly as approved. No more Monday-morning corrections.”

    Sam Kowalczyk, Finance director

    How they did it
    1. 1Rolled out kiosk clock-in at every site
    2. 2Set break rules once for all locations
    3. 3Sent approved hours to Stubly every Monday
  • Marigoldbistro Restaurants

    1 bistro · 14 people

    A free plan that runs the whole bistro

    Brunch shifts fully staffed
    Before: 3 of 4 weekendsAfter: Every weekend
    Cost of scheduling
    Before: $0After: $0
    “We’re a small team. Orbit Starter does everything we need and costs nothing.”

    Léa Fontaine, Chef-owner

    How they did it
    1. 1Signed up on Starter, free for up to 15 people
    2. 2Added availability for the two students on weekends
    3. 3Pinned the new menu as an announcement

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