How Fernhill Hotels cut overtime by two thirds in six months
Four hotels, 410 people and three departments used to run on separate spreadsheets. Now housekeeping, front desk and kitchen share one schedule, and open shifts go to Fernhill’s own team before an agency is ever called.
“Our people pick up extra shifts across hotels now. It’s better for them and it’s better for us.”
Kwame Asante, Director of operations
- Agency spend
- −61%
- Open shifts filled in-house
- 83%