About Brightline

A local team that picks up the phone

We’re 38 licensed technicians, office staff and project managers who live in the neighbourhoods we work in. Family-owned since 2011.

Our story

Dana Ruiz spent ten years watching homeowners get vague quotes, surprise invoices and no-shows. In 2011 she started Brightline with a simple promise: show up on time, price the job before starting and fix it right the first time.

2011
Dana Ruiz starts Brightline with one van and a pager.
2015
Electrical crew joins; we move into the Larimer Street workshop.
2019
Heating & cooling team added; 24/7 emergency line launches.
2024
Remodel studio opens; 10,000th job completed.
2026
38 technicians, 21 vans and a 4.9-star rating.

What we stand for

Tell the truth
If a repair isn't worth it, we say so, even when replacing would earn us more.
Leave it cleaner
Floor protection, shoe covers and a tidy-up are part of every job, not an upsell.
Own the outcome
Our two-year guarantee means the job isn't done until it's done right.

Meet the leads

Dana Ruiz
Founder & master plumber
Started Brightline with one van in 2011. Still answers the emergency line some nights.
Marcus Hill
Lead plumber
Twelve years on the tools, specialises in leak detection and water heaters.
Priya Natarajan
Master electrician
Runs our electrical crew: panels, EV chargers and every permit in between.
Tom Becker
Carpentry lead
Builds decks, hangs doors and fixes the small things nobody else will.